At we strive to provide high quality products - however there will always be instances beyond our control where products will be faulty, become damaged in transit, or accidentally mixed up with another item in the warehouse.
In the event that this has occurred, we will always offer a refund or store credit for the affected items. Please follow the steps below:
- Please take a photo of the affected item/s
- Log in to your Account
- On the Home Page – scroll down to Services – and click into Resolution Centre
- Click into ‘Item Dispute’ and follow the prompts.
Please note: A damaged, dead, different or faulty product will need to be returned for a credit or refund to be processed.
Please feel free to email us at support@charmingperfume.shop with any issues, or for help with logging a dispute in the resolution centre. For further information please read our FAQs page.